Frequently Asked Questions
Option 1: You come to our business premises at Unit D3, Prime Park, Mocke Road, Diep River, Cape Town. We operate normal 8 to 5 working hours during the week but should you wish to visit us after hours or on the weekend just give us a call and we will make the appropriate arrangements.
Option 2: We come to your premises provided that you reside within the more popular locations in the Cape Peninsula (The Southern suburbs, the Northern suburbs, the West Coast region as far as Melkbos, the Atlantic seaboard areas and the False Bay region). Please note that in most cases when we visit you we will have sufficient stock with us to be able to sell you the washline/s of your choice there and then. Although you are under no obligation we would prefer not to have to make a second trip should you wish to make a purchase. We also provide an optional installation service (see below).
Option 3: For out of town customers such as Hermanus, Mossel Bay, Plet, Knysna, Wellington, Paarl, Stellenbosch, Johannesburg, Durban and many other areas: Give us a call and we will refer you to one or more of our many existing customers in all of these areas.
Option 4: You will get a good idea of our product by simply viewing the pictures in the “Sizes & Prices” section. N.B. Please note that we have a permanent stand at the Building Centre in Northgate (Opposite Builders Warehouse). We also have a stand at the Homemakers Expo which is held at the Cape Town International Convention Centre at the end of August each year.
Yes, we provide a 5 year warrantee on the washline frame . We would also be sympathetic to any reasonable claim made after this period. The Foldaway Washline is a quality product, which is made out of superior materials and should give you many years of good service if it is looked after.
Please note that this does not include the actual line used to string the washlines. Unfortunately all of the makes of lines that we have found to be suitable for the stringing of our washlines are not UV protected. It is for this reason that we have provided a thumbnut clasp for the easy replacement of the physical line itself which will eventually need to be changed.